Frequently Asked Questions

You can place an order directly through our website by browsing our products, adding items to your cart, and proceeding to checkout. You can also contact us via email or phone for assistance with your order.

You can modify or cancel your order within 1 hour of placing it. Please contact our customer service team immediately. Once the order has been processed or shipped, modifications may not be possible.

You will receive an order confirmation email immediately after placing your order. You can also check your order status by logging into your account and viewing your order history.

We accept PayPal, major credit cards (Visa, MasterCard, American Express), InstaPay (for local orders within Egypt).

Yes, our website uses SSL encryption to protect your personal and payment information. We do not store your credit card details on our servers.

Yes, we offer wholesale pricing for bulk orders. Please contact our sales team at info@darwichmetals.com for a customized quote.

Yes, we ship worldwide! We partner with trusted international carriers including DHL, FedEx, UPS, and Aramex to ensure reliable delivery to most countries.

Standard international shipping typically takes 7-14 business days, while express shipping takes 3-7 business days. Domestic shipping within Egypt takes 2-5 business days.

Shipping costs vary by destination and shipping method. Please check our Shipping Information page for detailed rates. Free shipping is available on orders over $200.

Yes, all orders include a tracking number. You will receive it via email once your order has been shipped.

International customers are responsible for any customs fees, import duties, or taxes that may apply in their country. These fees are not included in our shipping charges.

Please contact us immediately if you need to change your shipping address. Once the order has been shipped, we cannot modify the address.

If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and either resend your items or provide a refund.

We do not recommend shipping to PO Boxes for international orders as carriers may require a signature. Please provide a physical address for delivery.

All prices on our website are in US Dollars (USD). Payments are processed in USD. Your bank will convert the amount to your local currency using their exchange rate.

Yes, we use PayPal and secure payment gateways that comply with PCI standards. All transactions are encrypted using SSL technology.

Yes, we occasionally offer discounts and promotional coupons. Subscribe to our newsletter to receive updates on special offers and promotions.

Currently, we do not offer installment payment plans. Full payment is required at checkout.

Prices displayed are inclusive of taxes in Egypt. For international orders, you may be subject to import duties and taxes upon delivery in your country.

We accept returns within 7 days of delivery. Items must be unused, in original packaging, and in the same condition as received. Shipping Fees none refubdable

Contact our customer service team with your order number and reason for return. We will provide you with return instructions and address.

Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error with your order.

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and view your order history.

Click on "Forgot Password" on the login page. You will receive an email with instructions to reset your password.

Yes, we respect your privacy. We do not share your personal information with third parties. Please read our Privacy Policy for more details.

Contact our customer service team to request account deletion. Please note that order history may be retained for legal purposes.

Our products are made from high-quality Zamak electroplated with brass, copper, and nickel, with various finishes. Each product description includes detailed material information.

Our products are carefully Injected and finished by skilled artisans using traditional Egyptian techniques combined with modern quality control.

No, all our products are lead-free and comply with international safety standards. We use only safe, high-quality materials.

To maintain the appearance of your products, avoid exposure to water, chemicals, and extreme temperatures. Clean with a soft, dry cloth.

Yes, we offer custom design services and personalization for bulk orders. Please contact our sales team to discuss your requirements.