Returns Policy

1. Our Return Policy

At Darwich For Metals, your satisfaction is our priority. We accept returns within 7 days from the date of delivery. To be eligible for a return, items must be:

• Unused and in original condition
• In the original packaging with all tags attached
• Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products
• Items damaged due to misuse or improper care
• Items returned after 7 days
• Final sale or clearance items
• Gift cards

3. How to Initiate a Return

To return an item, please follow these steps:

1. Contact our customer service team at order@darwichmetals.com with your order number and reason for return.
2. You will receive a return authorization and shipping instructions within 2 business days.
3. Pack the item securely in its original packaging.
4. Ship the item to the provided return address.
5. Share the tracking number with our team.

4. Refund Process

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Condition	Refund Amount	Processing Time
Item unused, original packaging	100% of product price	5-7 business days
Item defective or damaged	100% + return shipping	3-5 business days
Item used or damaged by customer	None refunded	--
Return after 7 days	None refunded	--

5. Exchanges

We offer exchanges for defective or damaged items only. If you need a different size, color, or design, please return the original item for a refund and place a new order.

6. International Returns

For international returns, please note:

• Return shipping costs are the customer's responsibility
• Please mark the package as "Returned Goods" to avoid customs fees
• We recommend using a shipping method with tracking and insurance
• Refunds will be processed in USD; exchange rate fluctuations may affect the refund amount

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide:

• Your order number
• Photos or videos showing the damage/defect
• A brief description of the issue

We will arrange for a replacement or full refund, including return shipping costs.

8. Late or Missing Refunds

If you haven't received your refund after 10 business days:

1. Check your bank account or credit card statement
2. Contact your bank or payment provider (processing times vary)
3. If you've done both and still haven't received your refund, please contact us at info@darwichmetals.com

9. Cancellation Policy

You may cancel your order within 1 hour of placing it for a full refund. After 1 hour, if the order has not been processed, we may still accommodate cancellations at our discretion. Once an order has been shipped, it cannot be canceled and must be returned following our return policy.

10. Contact Us

For any questions about returns or refunds, please contact our customer service team:

• Email: order@darwichmetals.com
• Phone: +20 122 743 6505
• Hours: Sunday - Thursday, 9:00 AM - 5:00 PM (GMT+2)